Urgent and out-of-hours care and off-site visits

Accidents and emergencies

Please notify our reception staff if you feel that your problem is an emergency or that you need to be seen urgently.

Every attempt will be made to accommodate a request for an urgent appointment. These would include an acutely unwell child, minor lacerations, fractures or sporting injuries. However, for all life threatening emergencies, please call the ambulance on 000, as we are not adequately equipped to deal with these circumstances.

Should you require an appointment and the doctor you normally see is fully booked, you will be offered an appointment with another doctor. However, you may also choose to remain on a cancellation list, should an appointment come available, with your preferred doctor. Please, ensure that we hold an up to date mobile/ phone number to enable us to contact you at short notice, for any appointment changes.

After hours service

After hours care, is provided at the Friendly's After Hours Medical Service, located at the Friendly Society Private Hospital, on Saturdays from 12 midday to 6pm, and Sundays and public holidays from 9am to 6pm.

After hours care on weekdays and on weekends from 6pm to 8am, is provided by the Emergency Department of the Bundaberg Base Hospital.

Home, Nursing home and hospital visits

Hospital and nursing home visits are available upon request. Times and availability need to be arranged with the doctor involved the patient’s care. Home visits are available for patients requiring palliative care or upon special arrangement with the doctor concerned. These arrangements need to me made via reception with the doctor concerned.