Paperwork and Medico-legal requests
Provided you have attended the doctor within the preceding 3 months, and your medical condition does not require a review, repeat prescriptions are attended to on an urgent or non-urgent basis and attract a non-medicare rebatable fee. Requests need to be lodged via reception.
It is practice policy that you attend the surgery for a consultation, in order to receive a referral to a specialist. Attendance at a specialist requires a current medicare compliant referral, in order to receive a rebate for your specialist visit. These are usually valid for 12 months only.
Doctors can provide medical certificates as indicated by your medical condition. These may not be back dated and are best requested at the time of consultation.
Medical / legal / insurance reports
Our doctors provide reports, with a patient’s written consent, regarding their medical conditions, to the authorised entity.
Should you require any Centrelink forms, please make a longer appointment via reception or online.
These need to be lodged with the patient travel department, at the Bundaberg Base Hospital, prior to travel being undertaken, to seek specialist care out of Bundaberg. They should be filled in at the time of referral, or at an appointment made for this purpose, with the referring doctor.
Medical and nursing students
Burrum Street Medical Practice is a teaching practice and we occasionally will have medical and nursing students sitting in with your consultation or treatment. We will inform you of this prior to your appointment. You have the right to decline to have the student sitting in.
All suggestions or complaints should be addressed to the Practice Manager, preferably in writing. Your concerns will be responded to promptly.