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Our standard appointments are 10 minutes in duration. Long appointments are allocated 20 minutes and prolonged appointments 30 minutes or more.

When making an appointment, please inform reception if you require a longer appointment. This will assist in reducing waiting times and allow adequate time to address all your concerns.

Circumstances requiring longer appointments include: 

  • Multiple problems
  • Feeling tired
  • Full check ups
  • Centrelink or insurance forms
  • Mood and emotional problems
  • Counselling
  • Depression and anxiety
  • Post natal depression
  • Children’s behavioural or learning problems
  • Parenting advice

 All surgical procedures, skin checks, medicals, EPC plans and health assessments need to be booked via reception.

Please notify reception upon your arrival, so that your arrival can be entered into the computer system.

Please, bring your current Medicare card, Pension Card, Health Care Card or DVA Card, when attending appointments.

Billing arrangements

Burrum Street Medical Practice is a privately billing practice.

Payment is required at the time of consultation. Cash, credit cards and EFTPOS are accepted. We have access to Medicare Online for direct transfer of your medicare rebate back into your account. Please enquire at reception for further details.

If you are experiencing financial hardship, please approach this with your treating doctor.