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Our standard appointments are 10 minutes in duration. Long appointments are allocated 20 minutes and prolonged appointments 30 minutes or more.

When making an appointment, please inform reception if you require a longer appointment. This will assist in reducing waiting times and allow adequate time to address all your concerns.

Circumstances requiring longer appointments include: 

  • Multiple problems
  • Feeling tired
  • Full check ups
  • Centrelink or insurance forms
  • Mood and emotional problems
  • Counselling
  • Depression and anxiety
  • Post natal depression
  • Children’s behavioural or learning problems
  • Parenting advice
  • All surgical procedures, skin checks, medicals, EPC plans and health assessments need to be booked via reception.

Please notify reception upon your arrival, so that your arrival can be entered into the computer system.

Please, bring your current Medicare card, Pension Card, Health Care Card or DVA Card, when attending appointments.

When making an appointment on Hotdoc, please book your appointment with you regular doctor. If your doctor is not available please call reception. 

Billing arrangements

Burrum Street Medical Practice is a privately billing practice.

Payment is required at the time of consultation. Cash, credit cards and EFTPOS are accepted. We have access to Medicare Online for direct transfer of your Medicare rebate back into your account. Please enquire at reception for further details.

Some Employment Medical bookings require a NON- REFUNDABLE deposit.

If you are experiencing financial hardship, please approach this with your treating doctor.

Late Cancellations & Failure to attend

Patients are requested to contact the practice no later than an hour prior to their appointment to reschedule or cancel their appointment.

Patients who fail to attend 2 or more appointments without prior contact to initiate rescheduling or cancelling their appointment will at the discretion of the practice be charged a Private Fee equivalent to their last DNA Appointment duration. 

As a practice we understand there are sometimes extenuating circumstances which cannot be avoided, in these instances, discretion will be used by the Practice Manager in conjunction with guidance and consultation with the patient’s regular GP.